At Zaydventure, customer satisfaction is important to us. If you’re not completely satisfied with your purchase, we offer a straightforward return and refund process as outlined below.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order, under the following conditions:

  • The product must be unused, unworn, and in its original packaging.
  • A valid proof of purchase (order confirmation, receipt, or invoice) is required.
  • The item must be in resalable condition, free from damage, stains, or signs of use.

2. How to Initiate a Return

To begin the return process, please contact us at:
📧 [email protected]
Include your order number, reason for return, and any relevant photos (if applicable).

We will provide return instructions once your request is approved.

3. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item received was defective, damaged, or incorrect.
  • We recommend using a trackable shipping method for all returns.

4. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5–7 business days via the original method (if applicable) or as store credit/cash (for COD orders).
  • For Cash on Delivery (COD) orders, refunds may be issued as store credit or coordinated via bank transfer (you’ll be contacted for details).

5. Exchanges

  • If you need to exchange an item for a different size or product, please follow the same return process.
  • Exchanges are subject to product availability.

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Used or damaged products not caused by shipping or manufacturing defects
  • Items returned after the 7-day window
  • Custom or personalized items

7. Contact Us

If you have any questions or need help with a return or refund, please contact us:
📧 [email protected]